Customer Service Skills are a vital to the success of your business. If you are ignoring what your customers are thinking about your service, you are exposing your business to serious risk. Smart sales and marketing leaders know how important it is to create cross functional teams where sales and service work in unison to create unforgettable customer experiences even when the customer is dissatisfied.
In part 3 of our Customer Service Series, our expert, Regina Gounden, will be sharing valuable insights on the importance of managing both positive and negative customer service feedback and the impact it has on your business.
Regina will talk about:
- Joining the dot’s between Sales and Service
- Who is my promotor and who are my detractors
- Measuring client service in correlation to repeat sales
MORE ABOUT REGINA
Regina Gounden was Nedbank’s Provincial Manager for Retail Relationship Banking, Gauteng Central. Regina has a degree in international banking from University of Pretoria and she has successfully completed various courses in strategic leadership, marketing and finance. She is also a member of the Business Women’s Association and an international business mentor and professional life coach, registered with the International Coaching Federation. She has also completed her diploma with the Institute of Bankers.
19 November @ 14h00 - R300 per person
PLEASE NOTE: Once we have received your registration, we will make contact with you to arrange payment and once received, will forward the link in order for you to attend Regina’s webinar. We look forward to seeing you there.