Direct Travel Specialist
Why this role matters
You’ll be joining one of Africa’s most respected luxury travel organisations — a company known for its deep commitment to conservation, community upliftment, and designing journeys that genuinely change lives. You will feel at home the moment you step into this culture: warm, collaborative, values‑driven, and fiercely dedicated to protecting the wild spaces they sell.
This is a place where your curiosity is celebrated, your creativity is encouraged, and your expertise is valued. If you’re the kind of travel professional who wants your work to mean something — to contribute to conservation, to craft journeys with heart, and to be part of a team that operates with integrity — this is a role worth exploring.
Key Outputs
- Calm, professional interaction with suppliers and direct guests (phone & email)
- Creative, out‑of‑the‑box itinerary design
- Handling reservation requests via email or telephone
- Managing bookings from quote to final travel documents
- Delivering exceptional service to dynamic direct guests
- Proactive selling to ensure guests enjoy the best possible safari
- Saturday duty & cell phone duty on rotation
- Public holiday duty & cell phone duty on rotation
- Shift work required (07:00–15:30 & 09:30–18:00)
- Providing backup support to colleagues when needed
- Expanding product knowledge through training
- Operating with an independent, curious, “can‑do” nature
Knowledge Required
- Strong knowledge of: Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
- Understanding of FIT & Groups policies and procedures
- Excellent communication skills and strong command of English
Skills Required
- Time & desk management
- Strong computer aptitude
- Solid understanding of the travel industry
- Exceptional attention to detail
- Ability to elaborate clearly in writing
- High customer‑centricity
- Creativity, flexibility, high energy, patience
- Independent, curious, proactive mindset
- Tourplan proficiency
- Minimum 5 years reservations experience in a tour operating environment (not hotel/car rental reservations)
Experience Required
- At least 5 years reservations experience, preferably within a tour operator
Why you’ll love working here
- You’ll design journeys that directly support conservation and community development.
- You’ll work with colleagues who are passionate, kind, and deeply committed to purpose‑driven travel.
- You’ll grow your expertise across Africa’s most iconic destinations.
- You’ll be part of a brand that invests in training, development, and long‑term career growth.
- You’ll contribute to meaningful travel — the kind that leaves guests changed and wild places protected.
Meet the criteria? If so, your new adventure awaits.
