Intermediate Tour Consultant – Sports Travel
Why you’ll want this job
Imagine being the person who ensures a professional sports team arrives at a major tournament fully prepared, or the one who makes a school tour or high‑profile event run seamlessly from first arrival to final departure. That’s the everyday reality of this role.
You’ll join a South African‑rooted travel company with offices abroad that specialising in sports team travel, youth tours, events and group travel — a company trusted by some of the world’s leading teams at their biggest competitions. The work is varied, fast‑moving, and detail‑driven. You’ll be given real responsibility, supported by a connected team that steps in when plans shift.
About the role
You will take clients and travel agents from first enquiry to safe return. You will assess their needs and budgets, build creative quotes and itineraries, secure the best rates, and make sure every booking runs smoothly. You will also stay in touch with travellers while they are away. You will be expected to exceed customer expectations, meet deadlines and achieve sales targets.
Key responsibilities
- Assess client and agent needs, including special interests, special needs and budget
- Quote all requested services within turnaround times on Tourplan, checking rates first as dynamic rates may apply
- Make and confirm reservations with suppliers, and capture bookings on Tourplan and Zoho
- Plan itineraries and prepare travel packs, vouchers and rooming lists
- Keep clients and agents updated on reservation status, payment requirements, deadlines and conditions
- Support clients during travel, handle complaints and emergencies, and manage queries
- Collect feedback from clients and the travel trade after departure
- Ensure clients are invoiced timeously, follow up on payments, arrange pre-payments and liaise with Finance on account queries
- Manage margins, explain variances and reconcile files
- Build and maintain strong relationships with clients, trade partners and suppliers, and negotiate the best rates and products
- Follow up on leads and keep sourcing new products and creative ideas
What you bring
- Matric / Grade 12 (a Travel & Tourism qualification is preferable)
- A minimum of 5 years’ outbound tourism industry experience
- Working knowledge of Tourplan
- Amadeus experience (a strong advantage)
- Strong geographic, hospitality and logistical touring knowledge
- Proven ability to negotiate with suppliers on availability and rates
- Meticulous attention to detail
- Strong written and verbal communication and problem-solving skills
- Integrity and honesty in handling finances and confidential information
- A mature, tactful and professional approach when dealing with people at all levels
You will thrive here if you
- Put people at the heart of what you do and treat clients and suppliers fairly
- Own your desk and role and are committed to the business’s success
- Are a team player who supports colleagues, including occasional after hours
- Respect diversity and contribute to an inclusive workplace
- Bring energy, enthusiasm and a love for what you do
Competitive Salary + Benefits
Only shortlisted candidates will be contacted. If you have not heard from us within 3 weeks, please consider your application unsuccessful.
