Tour Operations Manager: Sports & Events
Drive Operational Excellence Across Premier Sports & Event Brands!
An exciting opportunity has opened up with a leading Destination Management Company (DMC) offering strong growth potential. We are looking for a hands-on Operations Manager to implement, monitor, and maintain operational KPIs, systems, and process frameworks across our specialized sports, event, and leisure travel portfolios.
If you thrive in a fast-paced operational environment, know how to keep systems running smoothly, and get real satisfaction from leading a team to deliver flawless results, this is your platform.
What You’ll Do (Key Responsibilities)
- Performance & Process Management: Implement and maintain the KPI framework, operational processes, and efficiency initiatives to drive accuracy, cost control, and continuous improvement.
- Systems & Data Management: Manage day-to-day use of our core operational tech stack (Tourplan, Zoho, and custom reporting tools), ensuring data integrity, smooth workflows, and accurate operational visibility.
- Service & Quality Control: Maintain and audit divisional standards for client service delivery, turnaround times, pricing structures, documentation, and quality control.
- Team Leadership: Manage resource allocation, productivity tracking, and workload distribution across the team, while coaching consultants and team members to improve operational output.
- Financial Reporting: Monitor margins against budget, track regional performance, and prepare regular operational and financial reports for senior management.
- Collaboration & Supplier Coordination: Work with senior leadership and cross-functional teams to align on operational goals, and liaise with group suppliers to maintain service levels and value.
What We’re Looking For
- Operational Management Experience: Proven track record in an operations management role within a DMC, sports travel, or large-scale event environment.
- Systems Proficiency: Strong working knowledge of travel and CRM management systems (specifically Tourplan and Zoho), with experience in process management and reporting.
- Financial Acumen: Comfortable working with budgets, margins, costings, and financial reporting.
- People Management: Strong leadership skills with proven ability to manage, coach, and motivate a team, embedding accountability and continuous improvement.
- Adaptability: Ability to manage a fast-changing operational environment and implement best practices.
Why Join Our Client’s Team?
Step into a role at the heart of operational delivery for a premier DMC. Beyond managing high-profile operational processes, this role offers strong visibility and genuine career growth potential within an expanding global industry.
Ready to drive operational performance on the global stage? Submit your CV today!
