Assistant General Manager | Luxury Safari Lodge, Maasai Mara, Kenya
This is more than a lodge management role. It is an opportunity to help lead one of East Africa’s most celebrated luxury safari experiences, nestled on a private wildlife concession bordering the iconic Maasai Mara National Reserve.
We are seeking an exceptional Assistant General Manager to partner with the General Manager in overseeing the operations of two world-class luxury safari camps. This role calls for a dynamic hospitality leader who thrives in remote environments, leads from the front, and is passionate about delivering unforgettable guest experiences while championing conservation, community engagement, and people development.
If you combine commercial acumen with genuine warmth, operational excellence with inspiring leadership, and have a deep appreciation for wilderness hospitality, we’d love to hear from you.
The Role
As Assistant General Manager, you will play a pivotal role in the overall leadership, performance, and guest experience across both camps. Acting as the General Manager’s second-in-command, you will help drive operational excellence, financial performance, team development, and service innovation, while ensuring every guest journey exceeds expectations.
You will also assume full responsibility for the property and teams during periods when the General Manager is away.
What You’ll Be Responsible For
Leadership & People
- Partner with the General Manager to lead all areas of lodge operations.
- Provide visible, hands-on leadership across departments.
- Foster a culture of accountability, learning, succession planning, and continuous improvement.
- Mentor, coach, and develop managers and team members to achieve their full potential.
- Build and maintain a positive, motivated workplace culture aligned with the organisation’s values.
- Serve as the vital link between leadership, management teams, and operational staff.
Guest Experience Excellence
- Ensure every guest enjoys a seamless, personalised, and memorable safari experience.
- Host guests, VIP travellers, agents, media visits, and special groups.
- Drive innovative guest experiences and memorable surprise-and-delight moments.
- Monitor guest feedback and continuously elevate service standards.
- Collaborate closely with reservations, operations, and support teams to ensure flawless guest communication and execution.
Operational Management
- Support the day-to-day management of Front-of-House and Heart-of-House operations.
- Lead daily operational briefings covering arrivals, departures, guest preferences, maintenance, food and beverage requirements, and special events.
- Partner with department heads to maintain exceptional standards across all operational areas.
- Oversee maintenance projects and ensure facilities consistently meet luxury hospitality standards.
- Drive operational systems, reporting platforms, and best practices.
- Ensure full compliance with health, safety, security, and risk management protocols.
- Support crisis management, emergency preparedness, and incident response procedures.
Financial Management
- Assist in developing, managing, and achieving annual operating budgets.
- Work closely with finance teams to monitor performance and identify opportunities for improvement.
- Drive cost-control initiatives without compromising guest experience or service quality.
- Participate in capital expenditure planning, implementation, and project management.
- Support strategic procurement and operational sourcing decisions.
Conservation, Community & Sustainability
- Champion sustainability initiatives throughout the operation.
- Support community development projects and local stakeholder partnerships.
- Build and maintain positive relationships with conservation bodies, government agencies, local communities, and industry partners.
- Contribute to staff welfare, recognition programmes, and skills development initiatives.
What We’re Looking For
Essential Experience
- Minimum 8 years’ senior hospitality management experience.
- Previous management experience within a luxury lodge, safari camp, resort, or remote hospitality environment.
- Experience managing operations exceeding 30 beds.
- Strong track record of leading teams, delivering exceptional guest experiences, and achieving operational results.
Key Competencies
- Passion for luxury hospitality and world-class guest experiences.
- Inspiring leadership and people development skills.
- High emotional intelligence and cultural awareness.
- Strong business and commercial acumen.
- Financial management and budgeting capability.
- Excellent communication and interpersonal skills.
- Calm decision-maker who performs well under pressure.
- Hands-on, proactive, and solutions-driven approach.
- Ability to work effectively with local communities and stakeholders.
- Strong organisational skills and attention to detail.
- Strong computer literacy and administrative capability.
- Commitment to conservation, sustainability, and responsible tourism.
The Ideal Candidate
You are an energetic and compassionate hospitality professional who leads with authenticity and purpose. You understand that true luxury lies in exceptional service, meaningful connections, attention to detail, and unforgettable moments.
You inspire teams, develop future leaders, embrace challenges with confidence, and understand the unique balance required to operate a high-performing luxury safari lodge in one of Africa’s most sought-after wilderness destinations.
Ready for Your Next Adventure?
If you’re an experienced luxury hospitality leader seeking a career-defining opportunity in the heart of the Maasai Mara, we’d love to hear from you.
Apply today and help create extraordinary safari experiences while leading a passionate team in one of Africa’s most iconic wildlife regions.
