GM: Operations Performance – Sports & Events
Position Level: Executive / Senior Management
Reporting to: Managing Executive
Drive Operational Excellence Across Premier Sports & Event Brands!
An exciting leadership opportunity has opened up with a leading Destination Management Company (DMC) offering fantastic growth potential. We are looking for an exceptional General Manager: Operations Performance to define, optimize, and enforce operational KPIs, systems, and process frameworks across our specialized sports, event, and leisure travel portfolios.
If you excel at taking complex operational environments, building unified systems architecture, and empowering high-performing teams to deliver flawless results, this is your platform.
What You’ll Do (Key Responsibilities)
- Strategic Performance Architecture: Develop and implement a robust KPI framework, operational systems roadmap, and efficiency agenda to drive accuracy, cost reduction, and continuous improvement.
- Systems & Data Ownership: Take full ownership of our core operational tech stack (Tourplan, Zoho, and custom reporting tools) to maintain data integrity, streamline workflows, and ensure single-source operational visibility.
- Service & Governance Standards: Establish, audit, and enforce divisional standards for client service delivery, turnaround times, pricing structures, documentation management, and quality control.
- Operational Leadership & Capability: Oversee resource allocation, productivity tracking, and workload distribution across teams, while coaching and mentoring team leaders to elevate operational capacity.
- Financial Oversight & Reporting: Analyze P&L performance, monitor margins against budgets, evaluate regional profitability, and deliver executive-level operational and financial reporting.
- Strategic Alignment & Supplier Synergy: Partner with executive leadership and cross-functional teams to align operational goals, while leveraging group supplier relationships to maximize value and service levels.
What We’re Looking For
- Senior Operational Leadership: Proven track record in a senior operations, systems, or performance management role within a DMC, sports travel, or large-scale event environment.
- Technical & Systems Mastery: In-depth expertise in travel and CRM management systems (specifically Tourplan and Zoho) with a strong background in process design and operational reporting.
- Commercial & Financial Acumen: Strong capability in managing P&L reports, analyzing financial data, costings, and driving margin efficiencies.
- People & Change Management: Exceptional leadership skills with a proven ability to mentor team leaders, manage productivity, and embed a culture of accountability and continuous learning.
- Agility & Vision: High adaptability with the vision to identify operational synergies and implement industry-leading best practices.
Why Join Our Client’s Team?
Stepping into this role places you at the helm of operational innovation for a premier DMC. Beyond leading high-profile operational frameworks, this role offers unmatched executive visibility and fantastic career growth potential within an expanding global industry.
Ready to elevate operational performance on the global stage? Submit your CV today!
