Guest Relations Ambassador
Benguerra Island, Mozambique
At this world‑class island lodge, every team member plays a meaningful role in shaping guests’ experience — and, ultimately, in contributing to the positive impact our Client’s brand makes across communities, conservation, and the wider world.
We’re looking for a Guest Relations Ambassador who brings warmth, professionalism, and a deep commitment to guest delight. Someone who understands that exceptional hospitality is built on genuine connection, meticulous attention to detail, and the ability to anticipate needs before they’re spoken.
If you thrive in a purpose‑driven environment and believe in elevating every moment, this role is your next step.
This role operates on a three‑part rotational cycle:
- 2 weeks Safari Shop Manager
- 2 weeks Lodge Administration
- 2 weeks Guest Relations Manager
This structure ensures broad exposure, operational depth, and leadership versatility.
What You’ll Lead & Deliver:
Guest Experience Excellence
- Welcome every guest with sincerity, farewell them with care, and know each by name.
- Build meaningful rapport to understand personal preferences and unique needs.
- Conduct thorough guest orientations and communicate dietary or special requirements to relevant teams.
- Host guests at all meals in collaboration with management and service teams.
Operational Coordination
- Share and receive guest information with other lodges to ensure seamless stays.
- Support the Lodge Manager with daily and weekly operational requirements, including budget awareness and guest delight initiatives.
- Assist with room allocation, future‑booking planning, and special‑occasion preparation.
- Attend morning meetings and plan next‑day activities with guides and activity teams.
- Ensure all rooms meet the highest standards before guest arrival.
Administration & Leadership Support
- Manage check‑outs and invoicing when required.
- Assist with monthly planning: training, staffing levels, and guest needs.
- Uphold company policies, procedures, and labour‑relations standards.
- Participate in disciplinary processes with sound policy knowledge.
Quality, Standards & Stock Management
- Ensure BOP standards are consistently met across all departments.
- Champion a culture of “Going the Extra Mile.”
- Oversee guest delight activities with butlers, guides, housekeeping, and management.
- Attend departmental and finance meetings.
- Conduct and oversee stock takes; maintain par levels for all operational items.
- Spot‑check equipment and manage ongoing maintenance and deep cleaning.
- Ensure uniforms and name badges meet brand standards.
- Keep all storerooms, offices, laundry, and workshop areas tidy and guest‑ready.
People, Culture & Community
- Support &Beyond Life initiatives, new storytelling projects, and community involvement.
- Assist with training workshops and maintain training records.
- Contribute to staff delight initiatives and uphold a positive, collaborative culture.
What You Bring
- Minimum 2 years’ experience in a similar guest‑facing hospitality role.
- Strong computer literacy.
- A calm, confident presence and the ability to build trust quickly.
- A passion for service excellence and a natural instinct for guest delight.
- High personal standards, strong organisational skills, and a collaborative mindset.
Join a team where your contribution goes far beyond daily tasks — where your presence shapes stories, elevates experiences, and helps guests feel truly see
