Lodge Guest Relations Anchor – Benguerra
In this role, you become the thread that ties the lodge’s story to the stories of the people who arrive there.
You Will:
- Greet each guest by name, learn what matters to them, and carry that knowledge gently through their stay.
- Notice the small details — the guest who prefers early coffee, the couple celebrating something quietly, the family who needs a little extra support — and you ensure the right people know at the right time.
- Orient new arrivals, communicate dietary needs to the kitchen, liaise with guides and butlers, and ensure every special request is honoured.
- Gather information from other lodges before guests arrive and pass on details when they move on, ensuring continuity in their journey.
- Support the Lodge Manager with daily and weekly responsibilities, from budget control to guest‑delight planning.
- ead day sheets with intention, plan room allocations, and anticipate needs before they surface.
- Attend morning meetings, plan activities with guides, and ensure rooms are checked to the highest standard before guests step inside.
- Some days you’ll host meals; other days you’ll manage check‑outs or assist with invoices.
- Help with monthly planning, training schedules, staffing levels, and disciplinary procedures when required.
- Uphold standards, policies, and the quiet discipline that keeps a lodge running smoothly.
- Champion the spirit of going the extra mile — not as a slogan, but as a way of working.
- Oversee stock takes, spot‑check equipment, ensure uniforms are correct, and maintain par levels of operational items.
- Keep storerooms tidy, walk through back‑of‑house areas with a careful eye, and support ongoing maintenance and deep cleaning.
- Drive community involvement, staff delight initiatives, and the creation of new stories that enrich the lodge’s culture.
This role moves in a rhythm of rotation:
- Two weeks in the Safari Shop.
- Two weeks in Lodge Administration.
- Two weeks in Guest Relations.
- Each rotation adds depth to your understanding of the lodge and strengthens your ability to anchor the guest experience.
What you bring
- At least 2 years’ experience in a similar guest‑facing role within a lodge environment
- Strong computer literacy
- A warm, attentive presence and the ability to connect with guests naturally
- Confidence in coordinating across departments and managing multiple priorities
- A calm, organised approach to both front‑of‑house and administrative responsibilities
- A passion for hospitality, detail, and the unseen work that creates exceptional experiences
If you’re someone who finds meaning in creating moments of ease, in remembering names, in anticipating needs, and in weaving together the many moving parts of a lodge into a seamless guest journey, then this role may be the place where your strengths truly shine.
