Hospitality Trainer – Maun, Botswana
Permanent | Market-Related Salary For a luxury experiential travel icon
If you’re the kind of hospitality professional who lights up when people grow, teams transform, and guest experiences shift from “great” to “unforgettable,” this role was made for you.
We’re recruiting on behalf of one of the most respected names in luxury experiential travel — a global heavyweight with over 30 years of pioneering conservation-led tourism across Africa, Asia, and South America. Their lodges are award-winning, their impact is real, and their commitment to people, wildlife, and place is woven into every guest moment.
Now, they’re looking for a Hospitality Trainer based in Maun, Botswana, to elevate service excellence across their Botswana operations — including some of the most iconic lodges in the Okavango Delta.
This is not a classroom-bound training job. This is hands-on, in-lodge, shoulder-to-shoulder development work with passionate teams who care deeply about guest experience, community, and conservation.
If you thrive in the bush, love shaping people, and believe hospitality is both an art and a calling, keep reading.
What You’ll Own & Drive
- Elevate hospitality standards across all Botswana lodges through impactful training, coaching, mentoring, and skills development.
- Support lodge teams in delivering consistently exceptional guest experiences aligned with brand standards and service ethos.
- Identify training gaps and design practical, relevant interventions that improve service delivery, teamwork, and guest satisfaction.
- Conduct regular lodge visits to assess standards, deliver hands-on training, and support management and frontline teams.
- Build training plans, track learning outcomes, and maintain skills matrices and development records.
- Partner with management to identify talent, support succession planning, and develop future leaders through coaching and the Understudy Program.
- Champion a culture of guest care, accountability, learning excellence, and professional pride.
- Collaborate closely with Human Capital and lodge leadership on onboarding, performance improvement, and skills development.
- Stay ahead of industry trends, guest expectations, and innovative training methodologies to keep programmes fresh and impactful.
- Provide clear, consistent reporting on training activities, progress, and operational opportunities.
What You Bring
- 10+ years’ experience in the hospitality industry.
- Background in training, learning & development, hospitality management, or operational leadership.
- Experience in luxury lodges, hotels, or safari operations is a major advantage.
- Proven ability to facilitate training and coach employees at all levels.
- Qualification in Hospitality Management, Training & Development, Education, or related fields.
- Recognised Trainer/Facilitator certification is beneficial.
Who You Are
- Passionate about developing people and crafting exceptional guest experiences.
- A confident communicator with strong presentation and facilitation skills.
- Warm, approachable, positive — someone teams naturally gravitate toward.
- Highly organised, detail-driven, and able to juggle multiple priorities.
- Self-motivated, independent, and comfortable with extensive travel.
- Professional, polished, and committed to excellence.
- Able to work under pressure and meet deadlines.
- Fluent in English.
This role is based in Maun, with frequent travel to lodges across the Okavango Delta — one of the most extraordinary wilderness destinations on earth.
If you’re ready to shape service excellence in a brand that’s shaping the future of conservation-led tourism, we’d love to meet you.
Apply now and let’s explore whether this is your next big adventure.
