Incentives Groups and Group Series Specialist
Are you ready to embrace a new challenge and redefine the art of travel planning? If you’re a passionate travel specialist with deep expertise in incentives, groups, and group series, we have a transformative opportunity just for you.
Why This Role?
Design journeys that not only transport people from one destination to another but also create unforgettable experiences. This role empowers you to:
• Inspire group travel by crafting tailored itineraries that resonate with every traveller’s unique interests and budgets.
• Lead the coordination of seamless travel arrangements, ensuring every detail from quoting and reservations to travel pack documentation is executed with precision.
• Build lasting relationships with clients and suppliers alike, negotiating the best rates and services that exceed expectations.
What You’ll Do
Client Engagement & Customisation:
o Assess client needs, from special interests and requirements to budget considerations.
o Respond promptly to written requests, providing detailed quotations and confirmations.
o Maintain constant communication with agents and clients throughout the journey, ensuring superior service and timely updates.
Reservations & Documentation:
o Load reservations and manage all associated documentation—from itinerary planning and travel packs to vouchers and rooming lists.
o Secure service confirmations with suppliers and arrange essential meet and greets as required.
o Oversee invoicing, manage payments, and resolve account queries to guarantee seamless financial transactions.
Client & Supplier Relationships:
o Foster robust relationships with clients, ensuring they are always offered the best price and service.
o Engage with preferred suppliers to negotiate competitive rates and monitor product offerings.
o Continuously develop your knowledge of destinations and travel trends through industry events, seminars, and training.
Operational Excellence:
o Deliver accurate and timely reports, adhering to all organizational procedures and deadlines.
o Demonstrate exceptional organisational, planning, and analytical skills while maintaining integrity and confidentiality.
What You Bring
Experience & Qualifications:
o Minimum of 5 years’ experience within the tourism industry, specifically dealing with incentives, groups, and group series.
o Matric/Grade 12 qualification; a Travel & Tourism qualification is highly desirable.
o Familiarity with Tourplan is an advantage, as is strong knowledge of South African and regional geography.
Key Competencies:
o Unmatched attention to detail and a mature, professional approach when engaging with stakeholders at all levels.
o Excellent communication skills, both written and verbal, combined with proven problem-solving, negotiation, and interpersonal abilities.
o A proactive mindset with the drive to continuously learn and stay ahead of industry trends.
The Opportunity
This is your chance to leverage your expertise in a role where every day brings new adventures, challenges, and rewards. Join a team that values your vision and allows you to create journeys that leave a lasting impact.
Ready to Lead the Journey? Submit your resume today and take the first step toward a career where your passion for travel transforms lives and creates inspirational, one-of-a-kind experiences.
The salary for this position is competitive and based on relevant experience.
