Relief Travel Specialist
Step into a role where service excellence, creativity, and seamless guest experiences are at the heart of everything you do. If you thrive in a fast‑paced, detail‑driven environment and love crafting unforgettable journeys across Africa, this is your next move.
What You’ll Do
You’ll be the steady, capable specialist who keeps the engine running — stepping in confidently whenever a consultant is away and ensuring every guest journey continues without interruption.
Your responsibilities include:
- Managing full consultant desks during leave periods — requotes, proposals, follow‑ups, everything.
- Assisting with brochure quotes and educational bookings (hosted and agent).
- Working closely with Sales to ensure educational trips run flawlessly.
- Supporting system and process improvements, including testing new tools.
- Chasing provisional bookings and reviving “dead leads” during quieter periods.
- Loading bookings during peak seasons to support the wider team.
- Designing creative, well‑crafted itineraries across Southern & East Africa.
- Communicating clearly and consistently with agents, suppliers, colleagues, and sales teams.
- Participating in rotational emergency duty and weekly early/late shift cycles.
- Delivering calm, professional service — even under pressure.
What You Bring
- A passion for exceptional guest service.
- Strong knowledge of Southern & East Africa (advantageous).
- Experience with Tourplan, WETU, and MS Office (Tourplan highly advantageous).
- Understanding of travel industry channels and markets.
- Commercial awareness and the ability to make sound decisions.
- Strong problem‑solving skills and a collaborative mindset.
Your Experience
- 3–5 years inbound tour consulting experience is essential.
- You’re methodical, detail‑oriented, curious, and resilient.
- You work well under pressure, handle routine tasks with discipline, and bring high energy to your day.
- You’re adaptable, decisive, and able to persist through challenges.
Who You Are
- Warm, people‑focused, and passionate about guest delight.
- A natural team player with strong interpersonal skills.
- Self‑motivated, deadline‑driven, and organised.
- Someone who shares knowledge generously and inspires others.
- Driven by purpose and service — not just targets.
❤️ Why This Role Matters
You’ll be part of a team dedicated to uplifting people, preserving wild places, and protecting the animals that make Africa unique.
