Senior Travel Specialist – FIT
Craft never to be forgotten journeys across Southern Africa. If you’re a seasoned FIT specialist who thrives on detail, service excellence, and seamless operations, this is a company where your expertise will not go unnoticed.
What You’ll Do
You’ll design, quote, and book exceptional Southern African travel experiences for international agents — ensuring every itinerary is accurate, profitable, and delivered with care.
Your responsibilities will include:
- Managing reservations for all services for internal and external clients
- Quoting and converting private charter requests within required turnaround times
- Negotiating and securing the best available rates with preferred suppliers
- Managing all allocated bookings and supplier relationships in Tourplan
- Overseeing reservations and operations for specific Scheduled Tours
- Ensuring all pre, during, and post-tour procedures meet company standards
- Monitoring group numbers and managing Scheduled Tour departures
- Maintaining communication with tour guides throughout tours and charters
- Handling payments, account queries, cancellations, complaints, and emergencies
- Tracking profitability of assigned Scheduled Tours weekly
- Collaborating with product development, sales, and marketing teams
- Managing personal and shared MS Outlook mailboxes with discipline and accuracy
What You Bring
- Matric / Grade 12
- A Travel & Tourism qualification (advantageous)
- Minimum 7 years FIT experience
- Tourplan working knowledge (essential)
- Excellent knowledge of South Africa’s attractions, routes, distances, seasonality, and travel logistics
- Your Skills & Strengths
- Strong verbal, written, and telephonic communication
- Confident in Microsoft Office (Word, Excel, Teams)
- Excellent interpersonal and problem‑solving skills
- Highly organised with strong time‑management abilities
- Skilled negotiator with sound decision‑making ability
- Innovative, proactive, and detail‑driven
- Basic financial understanding
Who You Are
You love what you do. You’re a calm, capable specialist who thrives in a fast‑paced environment. Creativity with precision, service with efficiency, and independence with teamwork are all in a days work. You take ownership, think ahead, and deliver consistent, high‑quality work — even under pressure.
If this sounds like you and you’re looking for a new career adventure, this opportunity will not disappoint. Apply now and let’s get talking.
