Travel Architect Support
Step into a role where precision meets possibility. As a Travel Architect Support, you become the operational heartbeat behind unforgettable African journeys. You’ll empower the Travel Architect to focus on high‑touch client relationships, creative itinerary design, and strategic decision‑making — while you orchestrate the details that make every trip seamless.
This is a role for someone who loves structure, thrives in a fast‑moving environment, and finds joy in being the calm, organised centre of a beautifully complex travel experience.
What You’ll Do
Lead Intake Support
- Check visa and travel‑restriction requirements for new enquiries.
- Assist with pre‑qualification research when needed.
Research & Quote Support
- Research hotels, tours, excursions, and unique experiences.
- Gather quotes from suppliers.
- Provide accurate data for itinerary development.
- Assist with background research for pricing and availability.
Booking & Supplier Coordination
- Manage all hotel, tour, transfer, and ground bookings.
- Request availability/options and secure confirmations.
- Perform GDS flight bookings (where required).
- Track payment reminders and release dates.
- Maintain booking spreadsheets, CRM accuracy, and supplier documentation.
Documentation & Pre‑Travel Processing
- Collect all supplier documents.
- Assemble the final travel pack for Architect approval.
- Prepare vouchers, confirmations, e‑tickets, and attachments.
- Ensure all documents are correctly filed in the CRM.
During‑Travel Support
- Provide first‑line support for routine or admin‑related issues.
- Log client issues in the CRM and escalate when needed.
- Communicate with suppliers on routine changes (timings, confirmations, reminders).
Post‑Travel Support
- Capture feedback in the CRM.
- Update client notes and preferences.
- Assist with follow‑up communication packs.
Qualifications & Expertise
- 1–2 years’ experience in the travel industry (inbound experience is a plus).
- Strong administrative or operations background welcome.
- GDS exposure is an advantage.
- Tourplan knowledge is beneficial.
Competencies
- Excellent organisational and administrative ability.
- Strong attention to detail.
- Clear, professional written communication.
- Ability to multitask in a fast‑paced environment.
- Warm, service‑oriented personality.
- Reliable, consistent, and thorough.
- Eagerness to learn and grow into a Travel Architect role.
Salary
Competitive and based on relevant experience.
