GLOBAL CONCIERGE
Step into a role where exceptional people shape extraordinary journeys
You’re the kind of person who thrives in a purpose‑driven environment — someone who believes that travel can be transformative, that service can be meaningful, and that the right team can elevate every guest experience into something unforgettable.
Our client is known for attracting individuals who care deeply: about the impact their work has on communities and the environment. If you’re motivated by excellence, inspired by connection, and energised by the idea of being part of a global support ecosystem, this role is designed for you.
You’ll be the personal, bespoke access point for guests and travel partners across the world — offering pre‑travel, in‑travel, and post‑travel support that ensures every journey is seamless, cared for, and deeply memorable. This is a seven‑days‑a‑week support environment, and you’ll be the calm, capable presence guests rely on when they need clarity, reassurance, or expert guidance.
WHAT YOU’LL DO
- Communicate with poise, warmth, and professionalism across guests, trade partners, sales teams, suppliers, and internal colleagues
- Provide proactive, personalised support before, during, and after travel
- Confidently guide guests toward the most suitable safari and travel options
- Respond to diverse situations with patience, tact, and genuine care
- Demonstrate strong regional knowledge and a naturally curious, “let me solve this” mindset
- Uphold the organisation’s values around people, land, wildlife, and community
- Support other departments during leave cycles
- Participate in ongoing training, webinars, and development programmes
WHAT YOU BRING
Qualifications
Matric required
A 3‑year tertiary qualification is advantageous
Minimum 4 years’ experience as a Travel Consultant within a tour operator, bed‑management environment, lodge management, or concierge service
Knowledge
- Strong understanding of Southern Africa as a travel destination
- Familiarity with operating systems such as Tourplan, WETU, or guest information systems (training provided)
- A willingness to learn and adapt in a fast‑changing environment
Skills
- Multi‑currency experience and understanding of foreign exchange principles
- Ability to work methodically and stay organised despite constant interruptions
- Strong problem‑solving instincts and ownership mindset
- Customer‑centric communication and relationship‑building
- Ability to remain composed under pressure
Personal Attributes
- High attention to detail and a self‑driven work ethic
- Results‑focused while maintaining strong interpersonal relationships
- Positive energy, productivity, and professionalism
- Commitment to ethical, social, and organisational standards
- Strong communicator and collaborative team player
- Comfortable working with diverse personalities, including remotely
WHY THIS ROLE MATTERS
You’re not just supporting travel — you’re shaping experiences that stay with people for a lifetime. You’re joining a team that values heart, integrity, and excellence. And you’re stepping into a company where your contribution genuinely matters, where your growth is encouraged, and where your work has purpose beyond the everyday.
If you’re ready to bring your expertise, your curiosity, and your passion for service to a global stage, this is your next move.
