Workshop Manager – Luxury Lodge
Permanent (Live‑in)
Salary: Market Related (DOE)
Lead the Heart of the Reserve’s Operations
We’re looking for a highly skilled, proactive, and integrity‑driven Workshop Manager to oversee the full spectrum of fleet, workshop, generator, sustainability, and administrative operations for a luxury lodge. This role is central to ensuring that every vehicle, generator, and workshop process runs at world‑class standards — supporting exceptional guest experiences and seamless reserve operations.
If you’re energetic, technically strong, organised, and passionate about leading a high‑performance workshop team, this is your next career home.
Key Responsibilities
Fleet & Workshop Operations
- Oversee all vehicle and plant servicing, repairs, inspections, and maintenance schedules.
- Ensure maximum turnaround time and minimal downtime across the fleet.
- Maintain exceptional workmanship and conduct quality control on all vehicles.
- Test‑drive every serviced vehicle to ensure repairs meet the highest standard.
- Ensure game‑drive vehicles are always guest‑ready and presentable.
- Liaise with HODs and Group Fleet Manager on major repairs, costs, and delays.
- Manage outsourced work and ensure compliance with required standards.
- Provide regular fleet condition updates and advise on cost‑heavy equipment.
- Generators & Infrastructure
- Oversee servicing, maintenance, and reliability of all standby generators.
- Ensure readiness and operational continuity at all times.
Administration & Systems
- Month‑end processes, stock takes, recharges, and financial submissions.
- Manage PAN Start System and QuickBooks allocations.
- Maintain accurate vehicle files, invoice files, and licensing records.
- Ensure timely processing of invoices and secure, well‑controlled storeroom operations.
- Maintain healthy par stock levels and prevent pilferage.
Recruitment & HR
- Hire, vet, induct, and onboard workshop staff.
- Ensure all employment documentation, provident fund forms, and HR records are completed.
- Conduct 3‑month and 6‑month performance reviews and submit to HR.
Training & Development
- Ensure all staff have the technical skills required; arrange training where needed.
- Identify growth opportunities and run team‑building initiatives.
Control & Discipline
- Manage day‑to‑day staff performance, discipline, and workshop access.
- Uphold &Beyond policies and disciplinary procedures.
Communication & Administration
- Run weekly formal meetings and maintain an updated workshop notice board.
- Manage staff timebook, leave cycles, sick leave, and family days.
Health, Safety & Compliance
- Maintain safe working conditions and ensure proper PPE usage.
- Ensure all equipment is certified and staff are trained and competent.
- Maintain first‑aid readiness and emergency preparedness.
- Uphold all company policies and safety standards.
Skills & Attributes
- Excellent communication skills with staff and guests.
- Strong organisational ability and lateral thinking.
- High initiative and problem‑solving ability.
- Professional, courteous, and committed to world‑class standards.
- Strong leadership with the ability to correct, guide, and inspire.
- Honest, proactive, driven, and ambitious.
- Exceptional attention to detail and follow‑through.
Required Knowledge
- Hospitality operations
- Environmental awareness
- Understanding of surrounding communities
- Strong knowledge of South Africa
- Valid unendorsed SA driver’s licence + PDP (essential)
Experience Required
- 3–5 years’ experience as a Manager in a similar workshop operation.
- Qualified and experienced in vehicle mechanics.
- Able to work under pressure while maintaining high standards.
- Strong interpersonal skills and team‑orientation.
- Diligent, self‑motivated, and deadline‑driven.
- Willingness to teach, share knowledge, and uplift others.
Personal Characteristics
- Energetic, proactive, and resilient.
- Team‑focused with excellent interpersonal skills.
- Detail‑oriented with strong initiative.
- Self‑motivated and organised.
- Passionate about developing others and maintaining high standards.
